FAQs

Yes, but with extreme care! Splashbacks should not be cut. We suggest you leave cutting glass tiles to an experienced tiler. Our handy guides offer advice on all aspects of tiling and installation, or of course, just ask in store.

In theory you can, however it’s not really recommended. Again it is best to consult a professional tiler for guidance.

Yes, most of our floor tiles are suitable for underfloor heating. However, please do check with us when you have chosen your tile to make sure.

Not all tiles are suitable for use in these areas. Please check before you purchase your tiles we recommend that the tiles have slip resistance qualities to avoid any mishaps. Our tiles are independently tested to make sure they are fit for purpose.

Yes we can. We may have to charge a small fee, depending on how far you are from our shop, size, weight and quantity of the order. We can provide further details at the store when you place your order.

Yes you can take samples home with you to see how they look in the setting of your home and under different lighting conditions. We do make a small charge which can be refunded when you bring them back.

As well as your tiles you can purchase adhesives and grouts, tools, sealing, cleaning and maintenance materials and finishing bits and pieces – in fact, everything you need to complete the job. There may be some items that are only stocked at our head office and we can get these in quickly to fulfil your order.

Most tile surfaces are easy to keep looking good once the project is finished. Your tiler should make sure that all necessary sealers have been applied. Cleaning and maintenance advice can be found in our handy guides or just ask for guidance from one of the team.

See our handy tile calculator here. If you still need help working out quantities, just ask us when you come in. It’s always best to allow for cutting and wastage so add 5-10% to the calculation.

Yes, we accept complete boxes back with undamaged products and will refund you accordingly as long as you bring them back within 60 days of purchase and with the receipt.

Of course! Our website has lots of images which is a good starting point. You can also visit our parent site www.originalstyle.com for inspiration and regular blogs on different subjects, plus Pinterest pages. When you come in to see us you can pick up product range brochures which include many setting shots and examples of bathrooms, kitchens and other rooms in many different styles. In the shops we have room sets on display which show how to combine tiles for walls and floors.

‘Seconds’ are tiles that are still suitable for installation but they did not meet the rigorous standards in place to be classed as ‘firsts’ and sold at full price. If you like a bargain our seconds might fit the bill but please be aware they cannot be returned. More importantly there might not be enough for you to complete your installation. We have perfect quality tiles as well as seconds on sale all year round.  

Tiles can be made from natural stone (which includes travertine, marble, limestone, slate and granite), terracotta, porcelain, ceramic and glass. Mosaics can be made from natural stone, porcelain, ceramic, glass, mixtures of any of these and even shell and metal.

Natural stone is what is says: quarried from the earth, cut to size and finished in a number of ways, such as polished, honed and tumbled. Porcelain is made from pressed natural clays with other materials added and then fired at very high temperatures for low water absorption (less than 0.5%) and to ensure strength and durability.

Ceramic and porcelain tiles are manufactured from pressed natural clays and have other materials added. Porcelain is fired at a much higher temperature than ceramic, resulting in water absorption of less than 0.5%. This makes them harder, denser and less porous than ceramic, so therefore very strong and durable. Other manufacturing processes are also involved, such as glazing. It’s also worth noting that if a ceramic tile is chipped it’s likely to be red or white underneath the glaze, whereas a lot of porcelain tiles are ‘through bodied’ so the body of the tile will be the same colour. There’s no need to worry about the technical side though, just ask one of the team for advice on what’s best for your project.

Some tiles are suitable for both! Unlike floor tiles, wall tiles and mosaics don’t have to stand up to the rigours of heavy traffic. However consideration does have to be given to their weight and size. Most tiles are made from ceramic (from the heritage tiles to larger marble effects), some mosaics and tiles are made of glass, and many natural stone tiles and mosaics are suitable for walls. Floor tiles can be made from porcelain, ceramic and natural stone. Heavy traffic areas need strong tiling so porcelain and natural stone are best. Always check suitability before you make your purchase.

Our shops have lists of local tilers although we cannot recommend anyone. We always suggest that you enlist the services of an experienced and professional tiler for your project. It might add to your costs but it will probably be quicker with a better finish than if you do it yourself – unless of course you are a professional!

Not all tiles are suitable for use in external areas. Tiles need to have low water absorption to be frost proof. If they are for the floor then they also need to have low slip potential. These include Victorian and Odyssey floor tiles and some porcelain tiles. Please check before you purchase your tiles.

Most of our wall tiles are suitable for showers, the very few exceptions are some mosaics and ceramic tiles which have been processed with copper glazes. Please check before you purchase.

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